01In short
We collect only what a licence key needs: your registration details, your PC's Machine ID and the app version. Your broker password, PIN, OTP and TOTP are never asked for. Your broker API keys and your market data stay on your computer. We never sell your details.
This policy is written for the Digital Personal Data Protection Act, 2023 and the other Indian laws that apply. The data fiduciary is the CandleForge team.
02What we collect
| What | When | Why |
|---|---|---|
| Name, WhatsApp number, second mobile (optional), address, city, state, PIN code, plan, a note you add | When you send a key request from the app | To issue your key, take payment and support you |
| The Terms version you accepted | With the key request | To record what you agreed to |
| Machine ID: an ID the app builds from your computer's system identifiers | Key request, activation and key checks | So a key works only on the PC it was made for |
| App version | Key checks and update checks | To send the right update and fix problems |
| Chart candles, symbol, timeframe and indicator settings | Only when you use ProTrend, which is calculated on our server | To calculate the indicator and send the result back |
| WhatsApp, email and chat messages | When you contact us | To answer you |
| Technical logs (IP address, time, request) | When the app or this website talks to our server | To keep the service running and stop misuse |
This website does not use advertising or tracking cookies. The Forge Assistant chat on this site runs in your browser; if live chat is turned on, messages you send there are handled by the live chat provider.
03What we never collect
- Your broker password, PIN, OTP or TOTP. CandleForge never asks for them.
- Your broker, OpenAlgo or MT5 API keys and tokens. They stay on your computer.
- Your market data, positions, orders or trading history. Data goes from your broker or MT5 to your PC, and orders you place through MT5 go from your PC to your MT5 terminal.
- Card or bank details. Payment is arranged with you directly on WhatsApp.
04How we use it
- To issue, check and renew your licence key.
- To confirm payment and keep accounting and tax records.
- To answer support questions and tell you about problems with your key or an update.
- To keep CandleForge secure, for example to stop a shared or misused key.
We do not use your details for advertising, and we do not send marketing messages unless you ask for them.
06How long we keep it
We keep registration and key records for as long as you use CandleForge and then for as long as accounting and tax law requires. ProTrend chart data is used only to calculate the result. Server logs are kept for 90 days.
07Your rights
You can ask us to show, correct or delete your personal data, to stop using it, or to name someone to act for you. Message us on WhatsApp or write to the grievance officer below. We may need to keep some records the law requires, and deleting your registration ends your key.
08Security
Licence keys are signed so they cannot be forged. On your computer, CandleForge's local data and API are closed to other programs and websites. Our server uses encrypted connections. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
09Changes and contact
We will update this page when what we collect changes, and change the date at the top.
Grievance officer
CandleForge support · WhatsApp +91 85279 15886. We reply within 7 days.